Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
Understand Relationships Between CSMs and Sales to Mitigate the "Friction"
"Sales are sometimes a little bit too old school. I called that the triple F. In the past, you Find the customer, you then
Customer success management through alignment of marketing, sales and IT
"I just have the Java programmers free; the data scientists are not free; why are you selling this subject, moron!”
The role of Customer Success Managers (CSMs): A "potpourri" of the sales ecosystem
Working as a Customer Success Manager (CSM) often means having their hands in anything and everything related to the customer
