Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
Understand Relationships Between CSMs and Sales to Mitigate the "Friction"
"Sales are sometimes a little bit too old school. I called that the triple F. In the past, you Find the customer, you then
Customer success management through alignment of marketing, sales and IT
"I just have the Java programmers free; the data scientists are not free; why are you selling this subject, moron!”
What to expect from a CSM?
Customer Success Managers (CSMs) are often perceived as post-sales specialists in the IT
The role of Customer Success Managers (CSMs): A "potpourri" of the sales ecosystem
Working as a Customer Success Manager (CSM) often means having their hands in anything and everything related to the customer
CSM Strategy: To Charge or not to Charge, That is the Question!
To charge or not to charge—that is the question. Whether 'tis wiser in business to bear the weight of client expectations freely
