Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
"Why Nations Fail?" A Source of Inspiration for CSMs and Their Organizations
Customer Success Managers (CSMs) often act as intermediaries between the interests of their organizations and their clients.
Understand Relationships Between CSMs and Sales to Mitigate the "Friction"
"Sales are sometimes a little bit too old school. I called that the triple F. In the past, you Find the customer, you then
Customer success management through alignment of marketing, sales and IT
"I just have the Java programmers free; the data scientists are not free; why are you selling this subject, moron!”
The role of Customer Success Managers (CSMs): A "potpourri" of the sales ecosystem
Working as a Customer Success Manager (CSM) often means having their hands in anything and everything related to the customer
CSM Strategy: To Charge or not to Charge, That is the Question!
To charge or not to charge—that is the question. Whether 'tis wiser in business to bear the weight of client expectations freely
