Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
"Why Nations Fail?" A Source of Inspiration for CSMs and Their Organizations
Customer Success Managers (CSMs) often act as intermediaries between the interests of their organizations and their clients.
CSM Strategy: To Charge or not to Charge, That is the Question!
To charge or not to charge—that is the question. Whether 'tis wiser in business to bear the weight of client expectations freely
