Read the latest article about Success management to “sharp the saw”*
* The 7 Habits of Highly Effective People - Steven Covey
What to expect from a CSM?
Customer Success Managers (CSMs) are often perceived as post-sales specialists in the IT
The role of Customer Success Managers (CSMs): A "potpourri" of the sales ecosystem
Working as a Customer Success Manager (CSM) often means having their hands in anything and everything related to the customer
